Products
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Basics of Crowd Management / Conflict Resolution (Use when directed)
CourseOur online crowd management principles briefing - includes videos on the principles of de-escalation, how to approach guests and how to engage with / prevent conflicts. Mandatory only for new maritime crew who cannot attend the in person briefing.
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Guest Care Spaces SW5 (Mandatory for all Crew) Duration ca 50 mins
CourseHere you will get a tour and overview of the guest care relevant spaces on board our SW5, through a guided video presented by our guest care team supported by written material and questions.