Course curriculum

    1. Welcome to: Crowd Management Basic Principles

    2. Agenda

    1. Introduction

    2. Brick by Brick

    3. Basic Rules: What You Should Really Keep in Mind

    4. Crowd Management Principles

    5. What Can Go Wrong and How to Avoid It

    6. Be Mindful About Your Privileges

    7. No Single Event Will Lead to Disaster

    8. Put Your Mindset into Action

    9. Showing Respect

    10. Why Does it Work?

    1. Physical Confrontation

    2. Observation and De-escalation as Key

    3. How to Act When Things Get Tough

    4. How to Get Support

    5. Prevention and Backup

    1. Crowd Management - What Did You Learn?

    2. Enjoy Your Time With Guests

About this course

  • Free
  • 19 lessons
  • 1 hour of video content

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